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Be a part of the Duthie Power Services “family” as a Service Department Associate. The Service Department Associate is an integral part of the Service Department by providing is to provide administrative support to the Service Department. This position will report directly to the Service Department manager.
The Duthie team has staff who have been with us for over twenty years, which is a testament to the investment we make in our employees. In addition to 401(k) matching and excellent health benefits, we also have bi-annual social events and other celebrations through-out the year. Beyond team activities, we also encourage staff development through ongoing training and opportunities for growth. We are a growing company, and we want our employees to want to grow with us.
Answer service department phone calls and respond to customer needs. Provide customer with requested documents technician reports, liquid sample results, etc.
Respond to customer inquiries via email on shared service department inbox.
Send service authorizations based on customer requests.
Assist with scheduling as needed. Communicate special call outs and/or instructions for jobs to technicians.
Open work orders and distribute work orders to parts department or scheduling as needed.
Ensure inventory is returned and removed from cancelled work orders.
Work with the parts department to ensure parts are correctly ordered for pending work orders. Communicate part delays to customers.
Technician Time Tracking – Ensure Technician Workorders are closed and able to be billed.
Manage contracts with outside suppliers as needed.
Communicate with internal staff via MS Teams.
Other administrative duties as requested by Service team – Respond and work all emails daily – Make notes as required in company CRM.
Work as a team with the other members of the service department to provide overall department administrative support.
Must be vaccinated against COVID-19
Working knowledge of Microsoft Suite of Office Products
Ability to prepare documents and communicate well with others.
Must be able to work 20-30 hours weekly.
If you are looking for a great part-time position or are working your way back into the workforce and need flexibility this job could be for you. As a Service Department Clerk you will assist with making sure our customers get the “white glove” treatment that Duthie Power Services is known for. In this position, the major responsibilities are answering the phones and responding to customer’s needs as well as assisting other staff in the department with the completion of daily service work. Additionally, this position is responsible for maintaining the service department supplies, auditing service reports and expense reports and processing warranty claims.