The Duthie team has staff who have been with us for over twenty years, which is a testament to the investment we make in our employees. In addition to 401(k) matching and excellent health benefits, we also have bi-annual social events and other celebrations through-out the year. Beyond team activities, we also encourage staff development through ongoing training and opportunities for growth. We are a growing company, and we want our employees to want to grow with us.

Responsibilities:

• Answer service department phone calls and respond to customer needs. Provide customer with requested documents technician reports, liquid sample results, etc.

• Respond to customer inquiries via email on shared service department inbox.

• Send service authorizations based on customer requests.

• Assist with scheduling as needed. Communicate special call outs and/or instructions for jobs to technicians.

• Open work orders and distribute work orders to parts department or scheduling as needed.

• Ensure inventory is returned and removed from cancelled work orders.

• Work with the parts department to ensure parts are correctly ordered for pending work orders. Communicate part delays to customers.

• Technician Time Tracking – Ensure Technician Workorders are closed and able to be billed.

• Manage contracts with outside suppliers as needed.

• Communicate with internal staff via MS Teams.

• Other administrative duties as requested by Service team – Respond and work all emails daily – Make notes as required in company CRM.

• Work as a team with the other members of the service department to provide overall department administrative support.

Qualifications:

• Must be vaccinated against COVID-19

• Working knowledge of Microsoft Suite of Office Products

• Ability to prepare documents and communicate well with others.

• Must be able to work 20-30 hours weekly.