Generator experts, Duthie Power Services, has opened a new office in Escondido, San Diego County putting their services in the heart of San Diego. Many of Duthie’s customers in the Los Angeles and Orange County area were anxiously awaiting the move south, even though Duthie Power has been doing generator and fire pump services as well as generator sales and rentals in San Diego for many years.

On the company’s burgeoning growth and expansion, Senior VP and General Manager of Duthie Power, Erik Duthie, explains “This expansion is a direct response to specifically meet the needs of many of our largest customers. They’ve come to rely on and appreciate the urgency that Duthie Power provides to their clients, responding to our clients’ generator needs when and where they need us. In a way, our San Diego County customers are largely responsible for our decision to expand. They know we’ve always been committed to making sure they experience timely service when they need it and a dedicated warehouse and additional offices will ensure they continue to get that same quality service.”

While there are similar service providers within the same industry as Duthie Power Services, the company’s commitment to using high-quality parts for maintenance, coupled with fast, guaranteed customer service and preventative packages have made them an industry leader.

“So far the response to our new office has been unbelievable. I knew we had built a great reputation in the Los Angeles Area, but I did not expect so many referrals from Los Angeles as I began working in San Diego.”

Kyle Michael, the San Diego Sales Engineer who is responsible for sales and growth in San Diego county expects to see a streamlined continuation of the range of services Duthie Power has been providing for the last 50 years. Duthie provides a large range of services to clients in hospital and healthcare facilities, high-rise office buildings, property and building management, communications and data centers, refineries, school districts, utility companies, businesses and industrial companies, governmental agencies, marine and more. He says, “So far the response to our new office has been unbelievable. I knew we had built a great reputation in the Los Angeles Area, but I did not expect so many referrals from Los Angeles as I began working in San Diego. Companies understand that we know their business and how important it is to keep the power on. We are competitive in our pricing but what will always make us stand apart is the quality of our service.”

To ensure service quality with the continued growth in operations, the team at Duthie Power is implementing new scheduling software in addition to a new customer relationship management system. “The goal is to continue to improve the customer experience and customer journey through each step of the process”, states Randy Gross, Duthie Power’s Service Manager. “We want our customer’s to have a seamless experience in every step of the service process. From the initial request to the moment their service is completed, we strive to keep our customers informed and at the forefront of the process. I know this is why our current Los Angeles area customers are excited we are committing to San Diego County.”

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