In 2019, Duthie Power implemented Schedule Engine’s self-serve electrical service booking software so booking a generator service visit was as easy for customers as ordering takeout. Both residential and commercial Duthie clients praised how Schedule Engine’s text message alerts, photo uploading capabilities, and convenient online scheduling made it easy to keep up with crucial generator maintenance.
After several years of testing the tool, Schedule Engine was replaced with an in-house tool for scheduling directly through the website. You can learn more about our current website scheduling tool here. “Adopting Schedule Engine’s technology made such a difference with our clients,” says Mike Goodman, Sales Engineer at Duthie Power. “I am pleased that we can continue to offer online scheduling with our new tool. It’s all about making it as easy as possible to contact our Service Department.”
Booking generator service online is simple
Duthie customers appreciate how simple it is to book a service visit, both from Duthie Power’s homepage and via the Duthie scheduling page.
“It’s both straightforward and precise,” says Kevin Gates, Sales Engineer. “A few clicks tell us not only when they want their visit, but also the reason: maintenance, testing, repairs, quotes, or rentals.”
Choosing one of these categories introduces a new set of options to specify the exact problem. Since the service booking form is designed particularly for contractors and industrial clients, these options (combined with the ability to upload media) help clients share the precise nature of their issue.
To further help technicians see what their customers see, our website scheduling form also allows customers to share media and relevant information such as the size and location (i.e. indoors, outdoors, basement, or rooftop) of their generator.
Better technology supports better service
“One thing customers have noted is how easily they can upload photos and videos to Schedule Engine,” says Kevin. “It takes just a few seconds to snap and submit a picture with their phone, and it really helps show our technicians the precise situation and issue.” This information helps technicians come prepared with all needed tools.
“We’re happy that this tool is making generator service scheduling so easy for our customers,” says Randy Gross, Duthie Power Head of Sales and Quality Assurance. “With regular servicing and maintenance, they can have peace of mind that their homes and businesses will have power no matter what happens.”
For over 50 years, Duthie Power Services has served as the largest independent generator and fire pump service provider in Southern California. The Duthie team specializes in generator sales, installations, rentals, routine maintenance, diagnostics, repairs, and 24/7/365 emergency power restoration. The company’s commitment to using high-quality parts, coupled with fast, guaranteed customer service and preventative maintenance packages, have made them an industry leader. Duthie Power is a family-owned business and active member of EGSA (Electrical Generating Systems Association) with offices in Long Beach and San Diego California.
For more information, contact Duthiepower.com at 800-394-7697.
