Remember AskJeeves.com? It was the go-to website to submit questions before we had Google, Alexa, Siri and a whole host of other online resources for getting quick answers. We still have Ask.com – the modern version of its earlier Jeeves alter ego – but it’s one of many, many websites you can turn to for answers to general questions. So how do you navigate all the information available on the internet to find an accurate answer to your specific question?
Duthie Power Services recognized that many of its customers, whether seeking commercial generator maintenance services or installation of a new home standby generator, needed an online resource to answer specific questions about their generator needs. In response, this June, Duthie Power launched “Ask Pete!” – a web interface on the Residential page of their website that allows customers to submit their specific generator questions to Duthie’s generator experts.
Ask Pete answers all Generator Questions
Questions such as “What voltage is my house?” and “What size generator would you recommend to power everything in my home?” get a response and follow-up to diesel generator FAQs from one of Duthie Power’s generator experts. After over fifty years in the generator industry, Duthie Power Services’ can attest to the fact there is never a “one size fits all” approach to helping businesses and homeowners with their generators.
Karen Cooper, Duthie Power’s Residential Sales Specialist, explains, “We are lucky to have an excellent inventory of home standby generators to fit most homeowners’ needs, but I still have to know the particulars of a person’s house before myself and a contracted electrician can accurately quote the right equipment for their needs.
Our Ask Pete! web form is a great way to assist customers who aren’t quite sure of what they need so we can steer them in the right direction. It’s all about customer service and fulfilling Duthie’s mission which is the belief that everyone should have access to power.”
The Man Behind Ask Pete
Ask Pete! isn’t just a cartoon character invented by Duthie Power, either. One of Duthie Power’s Sales Engineers – Peter Thornton – is a longtime veteran of the power industry and a fountain of knowledge. And Pete is the inspiration behind the likeable, mustachioed caricature that is the face of Ask Pete!
As Pete shares, “I was, of course, delighted to have them base the Ask Pete! image on me. We have a real team-oriented approach to client services at Duthie Power, so I’ve never hesitated to share my expertise with my colleagues, as well as reach out to them with customer questions I can’t answer. Extending this knowledge to our website visitors fits in perfectly with the values we already bring to customer service.”
Generator Answers for All
Pete was also interviewed on the KFI AM 640 radio show Home with Dean Sharp at the launch of Ask Pete! to educate listeners on how home generators should be a part of every homeowners’ fire prep.
“Pete’s in-studio interview with Dean Sharp, aka ‘The House Whisper,’ was an exciting development in our visibility as regional, and even national, generator experts,” says Shana Duthie, Duthie Power’s Head of Sales & Marketing, ”We just love Pete and couldn’t think of a better Sales Engineer to bring to life as a caricature.”
For over 50 years, Duthie Power Services has served as the largest independent generator and fire pump service provider in Southern California. The Duthie team specializes in generator sales, installations, rentals, routine maintenance, diagnostics, repairs, and 24/7/365 emergency power restoration. The company’s commitment to using high-quality parts, coupled with fast, guaranteed customer service and preventative maintenance packages, have made them an industry leader. Duthie Power is a family-owned business and active member of BOMA San Diego (Building Owners and Managers Association), as well as EGSA (Electrical Generating Systems Association) with offices in Long Beach and San Diego, California.