My name is Johnny Bradford. I’m the service technician manager here at Duthie Power. I’ve been employed by the company for 12 years now, and I just got a promotion to the service technician manager position. The main reason why it’s worthwhile to hire a generator service company is due to the fact that we know how the equipment is supposed to run and we know what to look for, and we can ascertain issues before they happen in a lot of cases.
You do not need to be a professional to maintain some of the items on your equipment. You can look at the oil level, fuel level, and coolant level, you can do your weekly runs, weekly, or monthly runs on the unit, and you can help identify some issues. But if you see problems, you can let us know when we come out, and we can fix the problem faster.
Questions I would ask when hiring a generator service company include:
- How long have you been in business?
- How many technicians do you employ?
- What is your emergency response time?
- In emergencies, what type of training does the technician receive?
- Are you insured, licensed, and bonded?
You can tell that you got quality service from a technician by first looking at how the equipment was left, especially whether it’s clean and orderly. You want to be sure the service report that was written leaves you with no questions.
Once the technician checks out, they should understand exactly what’s going on with the piece of equipment and if there are issues or not. The most important thing is that the technician ensures that the unit is left in the automatic position. meaning that if there is a power outage, that piece of equipment would operate during that power outage and supply power to the building.
If there’s an emergency and your generator or fire pump is not operating, then call Duthie Power. Let us know your address or your customer number, and we can send a tech out. We have a four-hour response time for customers that have an agreement with us.